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You have a chatbot that uses question answering in Azure Cognitive Service for Language.

Users report that the responses of the chatbot lack formality when answering spurious questions.

You need to ensure that the chatbot provides formal responses to spurious questions.

Solution: From Language Studio, you change the chitchat source to qna_chitchat_friendly.tsv, and then retrain and republish the model.

Does this meet the goal?