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Exam PL-600 topic 1 question 45 discussion

Actual exam question from Microsoft's PL-600

Question #: 45
Topic #: 1

DRAG DROP
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A company plans to integrate Microsoft Power Platform with existing systems, including Microsoft Dynamics 365 Ommchannel for Customer Service.

You need to recommend a solution for each requirement.

Which components should you recommend for the requirements?

To answer, drag the appropriate solutions to the correct requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

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Suggested Answer:

by Schinna at March 19, 2023, 12:25 a.m.

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Parth91

Highly Voted 2 years, 1 month ago

Custom Pages: Displaying information about the contact in the Omnichannel app would require the use of Custom Pages to integrate the necessary data into the app interface. Custom API: Ensuring that only necessary tables are exposed for integration purposes can be accomplished by using Custom API to design a specific API with the required endpoints and data filters. Custom Pages: Displaying data hierarchy from other systems within Dynamics 365 without saving the data within Microsoft Dataverse would require the use of Custom Pages to design a custom user interface that displays the data hierarchy in a readable format, without the need to save data within Dataverse.

upvoted 23 times

uberlord

8 months, 2 weeks ago

but isnt the data stored in dataverse which PVA can tap into

upvoted 2 times

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CESBCN

Highly Voted 2 years, 1 month ago

1. PVA 2. Custom API 3. Custom Pages With Custom APIs, you can selectively choose which tables to expose to the integration systems. This allows you to control which data is available for integration and reduces the risk of exposing sensitive data to unauthorized parties. Custom Pages are not suitable for this requirement as they are designed to provide a custom user interface for Power Platform apps, rather than controlling data exposure. Custom Pages allow you to create custom user interfaces for Power Platform apps that can display data from other systems through APIs or web services. By using a Custom Page, you can display the data hierarchy within Dynamics 365 without the need to store the data within Microsoft Dataverse. Custom APIs are not suitable for this requirement as they are designed to expose data to other systems, rather than display data within Power Platform apps.

upvoted 11 times

Newb007

2 years, 1 month ago

This is correct ^^

upvoted 2 times

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EmpellorCRM

2 years ago

PVA is not suitable at all. It is a chat bot. All of the choices are less than optimal, as the best option is a Quick View Form. Since that is not an option, Custom Pages is the correct answer for the first question.

upvoted 5 times

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Hamed64

Most Recent 2 weeks, 6 days ago

Display information about the contact in the Omnichannel Custom pages Custom pages allow you to embed tailored UI experiences within model-driven apps like Dynamics 365. You can use them to display contact information dynamically within the Omnichannel interface. Ensure only tables needed are exposed for integration purposes Custom APIs Custom APIs in Dataverse allow you to expose only specific operations and data to external systems, ensuring tight control over what is shared and maintaining security and performance. Display data hierarchy from other systems within Dynamics 365 without saving the data within Microsoft Dataverse Custom APIs Custom APIs can fetch and display external data in real time without storing it in Dataverse. This is ideal for showing hierarchical data from other systems while keeping Dataverse lean.

upvoted 1 times

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ImNan

3 months ago

As per chat GPT, Display information about the contact in the Omnichannel app. Solution: Microsoft Power Virtual Agent (PVA) Reason: PVA can be used to provide contact details in Omnichannel apps by integrating with Dataverse and other backend services. Ensure only tables needed are exposed for integration purposes. Solution: Custom API Reason: Custom APIs allow controlled exposure of necessary tables and fields, ensuring security and optimized integration. Display data hierarchy from other systems within Dynamics 365 without saving the data within Microsoft Dataverse. Solution: Custom pages Reason: Custom pages can fetch and display hierarchical data from external sources without storing it in Dataverse, providing flexibility in data representation.

upvoted 1 times

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loftuscheek

3 months, 2 weeks ago

custom page,custom api,custom page

upvoted 1 times

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MrEz

1 year, 3 months ago

Custom pages, Custom API, Custom Pages no chatbot / PVA needed

upvoted 2 times

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Schinna

2 years, 3 months ago

For me 1. PVA 2. Custom Pages 3. Custom API

upvoted 6 times

MrEz

1 year, 3 months ago

1) why chatbot?

upvoted 3 times

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meg111111111111

2 years, 3 months ago

Agree to 1 & 3 the middle one confuses me though i've worked with custom pages quite a bit recently and not sure how it ties in ... would love further info / explanation if you have it

upvoted 1 times

meg111111111111

2 years, 3 months ago

i'm going to go custom api for the last two unless someone can convince me otherwise

upvoted 2 times

Schinna

2 years, 3 months ago

I read question for 100 times, It sounded expose confuses us, but in Power Pages we can only use the tables/columns that we want to use. so that made me to chose Pages, otherwise with API we also need Security roles to restrict access to certain columns and data; this part is not in the question so Power Pages.

upvoted 2 times

MrEz

1 year, 3 months ago

The custom page is a new page type within a model-driven app, which brings the power of canvas apps into model-driven apps. Custom pages increase the convergence of model-driven and canvas apps and can be used to add full pages, dialogs, or panes with the flexibility of the canvas designer. It also includes a low-code page authoring experience with expressions and custom Power Apps component framework controls.

upvoted 1 times

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