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HOTSPOT - For each of the following statements, select Yes if the statement is true. Otherwise, select No. NOTE: Each correct selection is worth one point. Hot Area:
Suggested Answer:
Box 1: No - An Azure free account comes with a 'basic' support plan, not a 'standard' support plan.
Box 2: Yes - You can purchase the Professional Direct, Standard, and Developer support plans with the Microsoft Customer Agreement. You can also purchase the Professional and Standard support plans with the Enterprise Agreement.
Box 3: No - Users with any type of Azure subscription (pay-as-you-go, Enterprise Agreement, Microsoft Customer Agreement etc.) can get support from the MSDN forums. References: https://azure.microsoft.com/en-us/support/plans/
1) No - you get Basic support
2) Yes - https://azure.microsoft.com/en-gb/support/plans/ - "You can purchase the Professional Direct, Standard and Developer support plans with the Microsoft Customer Agreement. [...] Enterprise Agreement (EA) customers can purchase Azure Standard, ProDirect and Premier technical support through their Reseller. Developer Support is not available through an Enterprise Agreement." So you can't purchase Premier with an MCA, you would need an EA
3) No - any plan has access to it
Ans is Correct. But Just FYI -
Microsoft Premier Support End of Sale date
As of July 1, 2021, Microsoft will no longer enter into Premier Support agreements for new customers.
Beginning July 1, 2022, Microsoft will no longer offer Premier Support agreements for renewing customers.
Please note, Premier Support is still available for public sector customers who have not yet transitioned to Unified Support. This announcement currently does not impact government organizations, academic and non-profit institutions who have not yet transitioned to Unified Support. Premier Support for Partners will not be impacted.
Premier Support is being replaced by Unified Support which provides comprehensive support coverage across your entire organization to help drive the outcomes you need most. With Unified Support you gain a mix of personalized and on-demand services, including assistance from a designated account manager and proactive services to advance your digital transformation. Learn more about Unified Support.
https://www.microsoft.com/en-us/premier-support-end-of-sale
Response from Microsoft Sales Chat:
Hey great to meet you , no you don't need the enterprise agreement to get a premier support plan here is a link to the support plans .
https://azure.microsoft.com/en-us/support/plans/
The Sales guy was wrong ( usually they are : - )
To have a premier support you need to have an enterprise agreement and below is the snippet from a MS article on this ..
To purchase Premier support you should contact your Microsoft Account Manager. If you are not sure who to contact, please submit a request through the Premier contact form.
note : an account manager is assigned when you have enterprise contract ..
I can't find a matrix anywhere showing which subscription is allowed to buy what support plan. One thing I can confirm for sure is that free subscription (MS Online Secs) that I created has options to upgrade to all the support plans, not sure if it wil reallyl upgrade a support plan to Professional Direct if I click upgrade. Only way to find out is to click upgrade and if goes through, I'll get charged 1K. No Jose.
The answer is correct NYN, see Microsoft statement
Enterprise Agreement customers can purchase Azure Standard or Professional Direct technical support through their reseller or Microsoft sales representative. Developer support isn't available through an Enterprise Agreement. For customers interested in Unified support, contact a Microsoft sales representative.
https://azure.microsoft.com/en-us/support/faq/#enterprise
Response for B) is No, Enterprise and Partners can purchase Premier support.
https://azure.microsoft.com/en-ca/support/plans/premier/
To understant the billing types : EA, MCA, MPA, ... :
https://docs.microsoft.com/en-us/azure/cost-management-billing/manage/view-all-accounts#check-the-type-of-your-account
This should be No, No, and No.
Premier Support (anyone can purchase) https://azure.microsoft.com/en-ca/support/plans/premier/ . Premier support has two offerings: for Enterprise and Partners. https://www.microsoft.com/en-us/msservices/support?rtc=1+while
Support knowledge is no longer in the exam syllabus - https://docs.microsoft.com/en-us/learn/certifications/exams/az-900?wt.mc_id=learningredirect_certs-web-wwl
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