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Exam MS-720 topic 6 question 20 discussion

Actual exam question from Microsoft's MS-720
Question #: 20
Topic #: 6
[All MS-720 Questions]

DRAG DROP
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A user uses the Microsoft Teams client on a Windows device.

The user reports call quality issues.

You need to send the diagnostics logs to Microsoft support to troubleshoot the issues.

Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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KuroKo
Highly Voted 2 years, 3 months ago
1)Enable logging in the settings of the app 2)Collect the logs by right-clicking the Teams notification icon 3)Send media logs to Teams.
upvoted 8 times
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Markas
Most Recent 2 years, 2 months ago
1. Enable logging for meeting diagnostics 2. Collect support files 3. Send the Desktop logs to Microsoft support (you only send media logs if requested by microsoft)
upvoted 3 times
KuroKo
2 years, 2 months ago
https://learn.microsoft.com/en-us/microsoftteams/log-files#media-logs Therein states: Media logs contain diagnostic data about audio, video, and screen sharing in Teams meetings. They are required for support cases that are linked to call-related issues. Because this is related to call quality, media logs are required. Desktop logs, also known as bootstrapper logs, contain log data that occurs between the desktop client and the browser.
upvoted 3 times
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