Exam MB-240 topic 1 question 66 discussion

Actual exam question from Microsoft's MB-240

Question #: 66
Topic #: 1

You are implementing a Microsoft Dynamics 365 Field Service solution for a customer who has the Field Service Dispatcher security role.

You recently built a custom work order form, but the customer is having trouble viewing it when they log into Dynamics 365. You confirm that the form is set to Display to Everyone, but the customer is still not able to see the form.

You need to resolve this issue.

What should you do before selecting Save and Publish?

A. 1. Navigate to the app designer.
2. In the site map designer, ensure the work order area is present.
B. 1. Navigate to the app designer.
2. Under the work order, ensure the custom form is set to be visible.
C. 1. Navigate to the work order form.
2. Select Enable Security Roles
3. Ensure Enabled for Fallback is selected.
D. 1. Navigate to the work order form.
2. Select Enable Security Roles and Display to only these selected Security Roles
3. Ensure the Field Service Dispatcher role is applied to the form.

Show Suggested Answer

Suggested Answer: D 🗳️

by bilal69 at April 9, 2023, 2:56 p.m.

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Vishu9

Highly Voted 2 years ago

B, In Microsoft Dynamics 365, the app designer allows you to configure the app's sitemap, including which entities and forms are visible to specific users or security roles. If the customer is unable to view the custom work order form, it's essential to verify that the custom form is set to be visible within the app that the customer is using. By navigating to the app designer and checking under the work order entity, you can ensure that the custom form is included and set to be visible for users with the Field Service Dispatcher security role. If the custom form is missing or not set to be visible, the customer will not be able to access it when they log into Dynamics 365.

upvoted 7 times

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MrEz

Most Recent 10 months, 1 week ago

I went for B) because if the form is missing in the app, there would be a problem for all non system admins. though i can see when you go to the maker portal, use 'Form Settings' You can assign security roles to a form to accommodate how different people in your organization need to interact with the same data in different ways. Applying security roles to forms ensures users get access to only the forms they need. Learn more -everyone -specific security roles. --> list of roles..! there is also an option to set fallback forms qestion is: «for a customer who has the Field Service Dispatcher security role»  every user? (who has is single), “rouble viewing it when they log ” they -> plural?!  Enable "Work Order" form as a Fallback form is an obtion  Ensure is maybe the keyword! Hence: c

upvoted 1 times

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