Exam MB-240 topic 1 question 136 discussion

Actual exam question from Microsoft's MB-240

Question #: 136
Topic #: 1

You are setting up a new agreement for one of your customers in Dynamics 365 Field Service, so that your dispatchers and technicians are informed, and scheduled to work on the appropriate equipment.

Based on the contract details, you create the agreement and enter the work order and booking settings information. The work order is scheduled, but the technician is unable to see any details about which asset is included, nor any of the parts and services that are also included.

You need to ensure the technician can view the missing details.

What should you do?

A. Create an Agreement Service and Service Task record, and add the appropriate details.
B. Create an Agreement Incident Record and associated Service Task record, and add the appropriate details.
C. Add the Customer Asset to the Work Order Settings details, and add the appropriate details.
D. Add the Customer Asset to the agreement record, and add the appropriate details.

Show Suggested Answer

Suggested Answer: B 🗳️

by osmanium at May 11, 2023, 12:37 p.m.

Comments

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Amrata

11 months, 3 weeks ago

Selected Answer: B

https://learn.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements

upvoted 4 times

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osmanium

1 year ago

Selected Answer: B

Agreement Incident Record is needed to associate Customer Asset

upvoted 4 times

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