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Exam MB-220 topic 6 question 19 discussion

Actual exam question from Microsoft's MB-220
Question #: 19
Topic #: 6
[All MB-220 Questions]

Your company recently collected contact information from booth visitors at an industry conference. After the conference, you create a customer journey that emails the new contacts, inviting them to a webinar.

While your customer journey is still active, you want to identify reasons why some recipients fail to complete the journey.

What are two steps you should take? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

  • A. Look for tiles in your journey that have logged users as Processing.
  • B. Look for tiles in your journey that have logged users as Stopped.
  • C. View the Incomplete journeys report to determine the possible reasons.
  • D. View Insights > Stopped Contacts to see emails the system failed to send due to technical problems.
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Suggested Answer: BC 🗳️
by kalarepka at May 15, 2023, 3:52 p.m.

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q3rqefas
8 months, 3 weeks ago
B & C are the right. D is incorrect as you can't find failed emails through Insighted -> Stopped contacts
upvoted 1 times
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Flucena
9 months, 1 week ago
Selected Answer: BC
The documentation states: "Open the Insights tab and select Incomplete journeys to view each reason why a contact might fail to complete the journey and lists each contact that falls into each of these categories for the current journey." - For me this is option C B -Stopped: Shows the number of contacts that were stopped from continuing the journey at this tile https://learn.microsoft.com/en-us/dynamics365/customer-insights/journeys/insights
upvoted 4 times
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Nyanne
9 months, 2 weeks ago
Selected Answer: BD
orrect answer is B & D
upvoted 1 times
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Nyanne
9 months, 2 weeks ago
Correct answer is B & D - see documentation B - Look for tiles in your journey that have logged users as Stopped. https://learn.microsoft.com/en-us/dynamics365/marketing/insights#designer-insights D - View Insights > Stopped Contacts to see emails the system failed to send due to technical problems. https://learn.microsoft.com/en-us/dynamics365/marketing/insights#stopped-contacts
upvoted 1 times
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kalarepka
1 year ago
Why not B, C? https://learn.microsoft.com/en-us/dynamics365/marketing/insights
upvoted 1 times
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