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Exam MB-200 topic 7 question 1 discussion

Actual exam question from Microsoft's MB-200

Question #: 1
Topic #: 7

[All MB-200 Questions]

You need to set up annual surveys.
What should you do?

A. Enable Voice of the Customer.
B. Use dialogs.
C. Enable Customer Insights.
D. Install a custom workflow solution.

Show Suggested Answer

Suggested Answer: A 🗳️
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/voice-of-customer/design-basic-survey

by SoMuchConfusion at Dec. 29, 2019, 1:46 a.m.

Comments

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Ayeenm

Highly Voted 5 years, 4 months ago

in exam. Option now reflects Form Pro instead of VoC

upvoted 15 times

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SoMuchConfusion

Highly Voted 5 years, 5 months ago

Seems logical, though VoC is now deprecated and being replaced with Forms Pro.

upvoted 12 times

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ajhome

Most Recent 4 years, 11 months ago

Voice of customer has been depreciated. https://cloudblogs.microsoft.com/dynamics365/it/2019/07/18/replace-your-voice-of-the-customer-surveys-with-microsoft-forms-pro/

upvoted 5 times

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arishka

4 years, 11 months ago

in exam question the item “Voice” is changed to “Forms Pro”

upvoted 7 times

Nyanne

4 years, 8 months ago

and now it's Customer Voice! haha microsoft is so inventive..

upvoted 6 times

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Harish1509

5 years, 2 months ago

Answer is correct

upvoted 1 times

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[Removed]

5 years, 3 months ago

In exam, VOC no longer an option. i believe it is now Forms Pro https://cloudblogs.microsoft.com/dynamics365/it/2019/07/18/replace-your-voice-of-the-customer-surveys-with-microsoft-forms-pro/

upvoted 5 times

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Stasy

5 years, 4 months ago

But it is also possible to configure dialogs for surveys. Why not the dialogs?

upvoted 1 times

Muderiz

5 years, 4 months ago

Because dialogs are also deprecated...

upvoted 3 times

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