You have a knowledge base of frequently asked questions (FAQ). You create a bot that uses the knowledge base to respond to customer requests. You need to identify what the bot can perform without adding additional skills. What should you identify?
A.
Register customer purchases.
B.
Register customer complaints.
C.
Answer questions from multiple users simultaneously.
D.
Provide customers with return materials authorization (RMA) numbers.
C. Answer questions from multiple users simultaneously.
The tasks like A (Register customer purchases), B (Register customer complaints), and D (Provide customers with return materials authorization (RMA) numbers) would typically require transactional capabilities and potentially integration with the company's back-end systems. The bot would need additional skills or APIs to interact with these systems and execute these tasks effectively. On the other hand, answering questions from multiple users simultaneously is a task that can be accomplished with a bot built on a knowledge base, as it simply entails retrieving and providing information already contained within the knowledge base.
Correct. With the QnA Knowledge base without any other feature you can answer users questions only
upvoted 3 times
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Highly Voted 10 months, 2 weeks agotsk9921
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11 months ago