Exam MB-240 topic 1 question 105 discussion

Actual exam question from Microsoft's MB-240

Question #: 105
Topic #: 1

You are a Microsoft Dynamics 365 Field Service dispatcher. A customer's work order has a particular characteristic and time requirement that is different from most other work orders.

You need to be shown the most suitable resources, and manually book the one that matches the customer’s requirements.

What should you do?

A. Schedule by using drag and drop on the Schedule Board.
B. Schedule by building a rule to automatically assign the customer-preferred resource.
C. Schedule the using Resource Scheduling Optimization.
D. Schedule by using the Schedule Assistant.

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Suggested Answer: D 🗳️

by Guischuk at June 9, 2023, 8:09 a.m.

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LnP

5 months, 3 weeks ago

Selected Answer: D

Given the task - manually booking a resource that matches the customer’s specific requirements - the Schedule Assistant (Option D) stands out. It provides a shortlist of suitable resources based on the work order’s unique characteristics and time constraints, then lets you pick the best one. The drag-and-drop method (Option A) works too, but it requires you to manually sift through all resources on the Schedule Board, which could be less efficient, especially if there are many resources to consider.

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