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Exam PL-600 topic 2 question 50 discussion

Actual exam question from Microsoft's PL-600

Question #: 50
Topic #: 2

DRAG DROP
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A sales team uses a dedicated mailbox and the assistant for Microsoft Dynamics 365 Sales in their sales process. Technical staff collaborate in a research and development Microsoft Teams channel. Sales reps have a custom insight card that pops up each time certain keywords appear in emails from prospective customers. The sales reps must engage with the technical team before answering the emails.

The technical team plans to streamline the email answering process. The technical team needs a similar card to be exposed in the technical channel immediately after an email arrives.

You need to provide a solution for the technical team.

Which three actions should you perform in sequence?

To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

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Suggested Answer:

by yf at June 22, 2023, 11:22 a.m.

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yf

Highly Voted 2 years, 1 month ago

The proposed answer will give a card each time an email arrives in the the sales mailbox, while they only need to engage when certain keywords are present. I'll assume there already is a flow for the sales reps. and go with. 1. Edit the existing sales flow 2. Add a flow step to post adaptive card in the Teams technical channel 3. Create the JSON message for the adaptive card

upvoted 17 times

Acrious

2 years ago

You would need to create the JSON message before the step to post the adaptative card.

upvoted 4 times

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camptest

2 years, 1 month ago

You can apply a keyword filter to the flow trigger.

upvoted 2 times

uberlord

9 months, 1 week ago

take the filter off the trigger, run for the new card, then evaluate if the key words are present for the second card. editing existing flow is still correct first step

upvoted 1 times

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nicknamety

2 years, 1 month ago

I made that assumption as well but the 3rd step of creating a message doesn't seem to align to the solution per requirements. It seems out of place. The suggested answer does seem like a duplication of flows but the sequence of the solution as a whole makes more sense in this question.

upvoted 1 times

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Acrious

Highly Voted 2 years ago

Answer is Correct: According to the details, it says that the Technical channel must receive a card immediately after an email is received. It doesnt say use the same filters etc as the Sales department does. It also doesn't say anywhere that the sales teams current process uses a Flow at all, so how would you modify something you do not know even exists. I know I know these questions are ugg sometimes, but letter of the law on this one, the answer is correct.

upvoted 8 times

WST

1 year, 10 months ago

Since the answer alternative says "Edit the existing sales flow.", I would think we could assume that the flow already exists. I also think the filters must be the same since the card the sales reps receive would currently make them engage with the technical team, which should now be automated. So therefore 1) Edit existing flow 2) Create JSON message for adaptive card 3) Add flow step to post adaptive card. But yes, a lot of these questions are vague and badly formulated, so who knows..

upvoted 2 times

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HiJaak

1 year, 9 months ago

I would disagree with MEG, why Technical Team shoud answer to ALL of the sales emails? They only have to "streamline" the current process when the Sales team will involve them only when that "specific words" will be into an email. That's why my answer would be: 1. Edit the existing sales flow 2. Create the JSON message for the adaptive card 3. Add a flow step to post adaptive card in the Teams technical channel

upvoted 2 times

thhvancouver

1 year, 2 months ago

To the letter, the requirement is that the card needs to be exposed in the technical channel immediately after an email arrives. So the answer would technically be correct

upvoted 2 times

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Hamed64

Most Recent 1 month, 2 weeks ago

1. Edit the existing sales flow: Since the dedicated mailbox and trigger (keyword) are already in place, we can build on the existing automation. 2. Add a flow step to post adaptive card in the Teams technical channel: This step sends the card to the technical team’s channel. 3. Create the JSON message for the adaptive card: Design the adaptive card that will be sent to the technical team.

upvoted 1 times

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MLeniger

2 months, 1 week ago

✅ Best Practice Recommendation Based on the discussion and the requirement: Edit the existing sales flow (if it exists and already filters by keywords). Parse the email content for keywords (if not already done). Create the adaptive card JSON. Add a step to post the card to the technical team's Teams channel. This approach: Avoids duplication Ensures keyword filtering is respected Aligns with the requirement for immediate notification

upvoted 1 times

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loftuscheek

4 months, 1 week ago

1. Create new flow. 2. Add trigger. 3. Add step to post.

upvoted 2 times

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naoms

4 months, 3 weeks ago

1. Edit the existing sales flow 2. Create the JSON message for the adaptive card 3. Add a flow step to post adaptive card in the Teams technical channel

upvoted 2 times

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VKS5

1 year, 1 month ago

1. Edit the existing sales flow 2. Add a flow step to post adaptive card in the Teams technical channel 3. Create the JSON message for the adaptive card

upvoted 1 times

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thepatology

1 year, 10 months ago

Which answer is correct ? 1. Install Microsoft Power Automate in the environment. 2. Edit the existing sales flow. 3. Create a new flow in Microsoft Power Automate. This is the answer from the Bing BOTA.

upvoted 1 times

thhvancouver

1 year, 2 months ago

This answer makes no sense...

upvoted 2 times

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TOM1000

2 years ago

Its 1 - Edit the existing sales flow 2 - Parse the keywords from the sales email 3 - Add a flow step to pose adaptive card in the teams technical channel

upvoted 1 times

rober13

2 years ago

It is possible but i think the focus is somehing for technical team. So, technical channel.

upvoted 1 times

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