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Exam MB-230 topic 4 question 11 discussion

Actual exam question from APICS's CSCP
Question #: 11
Topic #: 1
[All CSCP Questions]

HOTSPOT -

You are implementing Omnichannel for Customer Service for a call center.

The call center manager needs to be able to track agents’ performance.

You need to configure the intraday insights dashboard to meet the requirement.

Which configurations should you use? To answer, select the appropriate options in the answer area.

NOTE: Each correct selection is worth one point.

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Suggested Answer:
by Kratinhos at June 25, 2023, 7:17 p.m.

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b2fcd03
9 months, 2 weeks ago
3, 2. Omnichannel supervisor: Required for performing supervisor tasks. The preconfigured Power BI workspace feature allows you to access intraday insights without customizing the reports. https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/add-users-assign-roles https://learn.microsoft.com/en-us/dynamics365/customer-service/implement/configure-intraday-dashboard-supervisor
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Kratinhos
1 year, 11 months ago
CSR Manager https://learn.microsoft.com/en-us/dynamics365/customer-service/intro-intraday-insights-dashboard Power BI datasets
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