ExamTopics Logo
Mail Us[email protected]
Menu
Microsoft Discussions
exam questions

Exam MB-240 All Questions

View all questions & answers for the MB-240 exam
Go to Exam

Exam MB-240 topic 1 question 74 discussion

Actual exam question from Microsoft's MB-240
Question #: 74
Topic #: 1
[All MB-240 Questions]

A customer service agent fails to solve a customer's issue over the phone.

The agent needs to converted the case to a work order in order to schedule a technician visit.

What is required to successfully convert a case to a work order?

  • A. SLA
  • B. Incident Type
  • C. Work Order Type
  • D. Customer Asset
Show Suggested Answer Hide Answer
Suggested Answer: B 🗳️
by Murthy1987 at June 29, 2023, 2 p.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Murthy1987
11 months, 1 week ago
Correct. An incident type is required to convert a case to a work order.
upvoted 3 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel