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Exam MB-910 topic 1 question 117 discussion

Actual exam question from Microsoft's MB-910
Question #: 117
Topic #: 1
[All MB-910 Questions]

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An online drone retailer uses Dynamics 365 Customer Service. The company uses Customer Service Hub and cases to manage their product warranty and return policies.

Customers that purchase a one-year extended warranty for a drone can exchange it twice for another model. To qualify, an exchange must occur within 30 days, on the condition that the drone has less than 100 hours of flight.

You need to configure the system.

Which setting should you use? To answer, select the appropriate options in the answer area.

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Suggested Answer:
by CineZorro824 at July 19, 2023, 10:39 a.m.

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CineZorro824
9 months, 3 weeks ago
Number of Cases | Purchase date +360 | 2 Allocation type is cases (exchange the drone), not hours End Date for this arrangement is the end of the 1 year extended warranty, so purchase date + 360 days Total Term sets the amount of the Allocation Type = amount of allowed exchange cases = 2 https://learn.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer?tabs=customerserviceadmincenter
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