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Exam MB-910 topic 1 question 125 discussion

Actual exam question from Microsoft's MB-910
Question #: 125
Topic #: 1
[All MB-910 Questions]

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A company uses Dynamics 365 Customer Service.

A customer service agent needs to understand how knowledge search works.

How should you explain this feature?

Select the answer that correctly completes the sentence.

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Suggested Answer:
by CineZorro824 at July 19, 2023, 1:56 p.m.

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OmegaA
9 months ago
Dataverse is correct - it should be turned on to enable the search
upvoted 1 times
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Tanveer8818
9 months ago
Correct answer is Subject
upvoted 1 times
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CineZorro824
1 year, 3 months ago
Dataverse is correct. Searching similar cases is just one of the options. https://learn.microsoft.com/en-us/dynamics365/customer-service/search-knowledge-articles-csh
upvoted 2 times
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