HOTSPOT - You are evaluating activity records in Dynamics 365 Sales. For each of the following statements, select Yes if the statement is true. Otherwise, select No. Hot Area:
Suggested Answer:
Box 1: Yes - What fields can be synchronized with Outlook? You can set synchronization for the entities listed in the following tables.
Entity: Phone Call -
Box 2: Yes - In Dynamics 365 for Customer Engagement, you can create custom activities to support the communication needs of a business such as instant messaging (IM) and Short Message Service (SMS). To create a custom activity in Customer Engagement, create a custom entity, and specify it as an activity entity using the EntityMetadata.IsActivity property.
Box 3: Yes - The timeline helps app users see all activity history. The timeline control is used to capture activities like notes, appointments, emails, phone calls, and tasks to ensure that all interactions with the related table are tracked and visible over time. Use the timeline to quickly catch up on all of the latest activity details. Reference: https://docs.microsoft.com/en-us/power-platform/admin/what-fields-synchronized-outlook https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/custom-activities?view=op-9-1 https://docs.microsoft.com/en-us/power-apps/maker/model-driven-apps/set-up-timeline-control
In Microsoft Dataverse, you can create custom activities to support the communication needs of a business such as instant messaging (IM) and Short Message Service (SMS). To create a custom activity in Dataverse, create a custom table, and specify it as an activity table using the EntityMetadata.IsActivity property.
However, unlike other custom tables, you can’t specify a primary column for a custom activity because, by default, each custom activity must have a primary column named ”Subject”.
https://learn.microsoft.com/en-us/power-apps/developer/data-platform/custom-activities
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