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Exam MB-300 topic 2 question 10 discussion

Actual exam question from Microsoft's MB-300
Question #: 10
Topic #: 2
[All MB-300 Questions]

A company plans to implement the case management feature of Dynamics 365 Finance.
You need to describe the scenarios in which you should use the case management tool.
Which three scenarios should be used? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

  • A. Since case activities can be assigned to different people, a case can use workflow.
  • B. Although the sales module already has return-order functionality, case management is still used for customer returns and claims.
  • C. Knowledge articles used by case management are associated with specific functional modules.
  • D. A human resources generalist can use the case management tool to track employee interactions, even though the department stores confidential information about employees.
  • E. A case can be used to track both external and internal issues.
Show Suggested Answer Hide Answer
Suggested Answer: CDE 🗳️
by Roda at Jan. 9, 2020, 10:45 a.m.

Comments

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dmp1985
Highly Voted 5 years, 4 months ago
A refers to case activities. Activities don't have a workflow unlike cases, which have can have workflows. So correct answer is CDE.
upvoted 21 times
H_Incandenza
3 years ago
No one who has voted "A" has addressed dmp's point that cases have workflows; activities do not. Does anyone disagree with this?
upvoted 3 times
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swami
Highly Voted 5 years, 5 months ago
I believe it is A, because workflow is an integral part of case management under many different scenarios.
upvoted 10 times
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zbiti
Most Recent 1 year, 6 months ago
Correct are: B.D.E. https://learn.microsoft.com/en-us/dynamics365/fin-ops-core/dev-itpro/organization-administration/cases
upvoted 1 times
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sohaiby
1 year, 8 months ago
Selected Answer: CDE
According to the Case management documentation at Microsoft Learn, CDE seems to be the correct options
upvoted 1 times
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GhostingHabit
2 years, 4 months ago
Selected Answer: ABE
We can use workflow for a case. We can generate a case from sales order form. We can use both for internal and external.
upvoted 2 times
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Sirena2022
2 years, 5 months ago
A,D, E. There is a workflow for case and knowledge articles are not associated with specific functional modules.
upvoted 1 times
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ZQ05
2 years, 6 months ago
Selected Answer: CDE
Knowledge articles: The knowledge base is a repository of informational articles that help customer service representatives resolve cases.
upvoted 2 times
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Dreamy
3 years, 5 months ago
i will select option A, C, E
upvoted 2 times
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Bukhari
3 years, 6 months ago
A D E are the correct Answers
upvoted 2 times
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Salentino
3 years, 7 months ago
https://docs.microsoft.com/en-us/learn/modules/managing-cases-with-dynamics-365/1-case-management-overview Under most common cases you will find C. So I would go for CDE.
upvoted 2 times
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axcks
3 years, 7 months ago
CDE, case management does not provide a workflow features.
upvoted 1 times
EduardoRibas
3 years, 4 months ago
You have a case management workflow Org.Admin > Setup > Case > Case workflow -> If you click new you will see a Case management workflow
upvoted 2 times
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Ahmed_Hassan
4 years, 4 months ago
A D E in my opinion
upvoted 6 times
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Blah_Blah
4 years, 4 months ago
https://docs.microsoft.com/en-us/dynamics365/fin-ops-core/fin-ops/organization-administration/cases
upvoted 1 times
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CARISA
4 years, 5 months ago
A,D, E. A case can use a workflow. Knowledge articles are not associated with specific functional modules.
upvoted 2 times
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aizl
4 years, 10 months ago
I think A,D,E
upvoted 4 times
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TheInfinity
4 years, 11 months ago
Knowledge Articles are not associated with functional modules - they are part of one single module, Sales and markting. That answer don't seem right to me. On the other hand - yes, case can use workflows (even though they mention "activity" in the question it's second part states, that it applies to cases). My pick is ADE.
upvoted 4 times
sshrivastava15
3 years, 2 months ago
Knowledge Articles are associated with Category not with functional module. so C is not correct, I would go with ADE
upvoted 1 times
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Roda
5 years, 5 months ago
I'm sure for for D and E. Otherwise I'm not sure beetween A and C. What do you think?
upvoted 5 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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