Exam MS-102 topic 1 question 9 discussion

https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide#commonly-used-microsoft-365-admin-center-roles Service Support Admin - Assign the Service Support admin role as an additional role to admins or users who need to do the following in addition to their usual admin role: - Open and manage service requests - View and share message center posts - Monitor service health

I'm going to go with A here, it allows the user to read to the service health advisories, and since we are dealing with MS, this will likely be a role of least privileges, as it should be with any role. No admins rights are required.

The Message Center Reader role allows users to view service health advisories, messages, and updates related to Microsoft 365 services. This role is specifically designed for users who need to stay informed about service issues but do not require administrative privileges to make changes.

C is the correct answer: Message Center Reader: Can read messages and updates for their organization in Office 365 Message Center only. Can read service health information and manage support tickets: Can read service health information and manage support tickets. https://learn.microsoft.com/en-us/entra/identity/role-based-access-control/permissions-reference

To ensure that User1 can view the advisories and investigate service health issues, you should assign them the role that grants access to the service health dashboard in the Microsoft 365 admin center. According to the information available, Service Support Administrator is a role that allows viewing of service health1. Therefore, the correct role to assign to User1 would be: C. Service Support Administrator

The role that would be relevant for viewing advisories to investigate service health issues is the Service Support Administrator role. This role is designed to enable individuals to investigate and troubleshoot service issues, making it a fitting choice for the task described. Assign the Service Support admin role as an additional role to admins or users who need to do the following in addition to their usual admin role: - Open and manage service requests - View and share message center posts - Monitor service health https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide

I tested in my lab and message center reader can only see these two options under Health: Message Center, Software Updates. So the answer cannot be A. The anser is C.

Option A is correct The "Message Center Reader" role provides users with the ability to view messages and advisories related to the service health in the Microsoft 365 Message Center. This includes information about service issues, updates, and other important messages that might impact the service. Assigning the Message Center Reader role to User1 will grant them the necessary permissions to access and review advisories in the Message Center, allowing them to investigate service health issues.

https://learn.microsoft.com/en-us/microsoft-365/enterprise/view-service-health?view=o365-worldwide People who are assigned the global admin or service support admin role can view service health.

Answer A is correct. Message Center Reader 「Users in this role can monitor notifications and advisory health updates in Message center for their organization on configured services such as Exchange, Intune, and Microsoft Teams.」 https://learn.microsoft.com/en-us/azure/active-directory/roles/permissions-reference

In the link post by Venusasur, Search Service support administrator, and see the table

Answer C is correct. https://learn.microsoft.com/en-us/microsoft-365/admin/add-users/about-admin-roles?view=o365-worldwide&redirectSourcePath=%252fen-us%252farticle%252fabout-office-365-admin-roles-da585eea-f576-4f55-a1e0-87090b6aaa9d