Exam MD-102 topic 1 question 53 discussion

From my point of view, the solution is: A,B,F

1. Deploy the Remote Help app to Device1 (A) The Remote Help app must be installed on the device for remote assistance to work. You can deploy the app using Intune or manually install it. 2. Assign the Remote Help add-on license to User1 (F) Remote Help requires a specific add-on license in addition to the Microsoft 365 E5 license. This license must be assigned to the user who will provide assistance (User1). 3. Assign the Help Desk Operator role to User1 (B) To use Remote Help from the Intune admin center, User1 must have permissions to initiate remote sessions. The Help Desk Operator role provides the required Remote Help permissions in Intune.

i will go with ABF

A. Deploy the Remote Help app to Device1 B. Assign the Help Desk Operator role to User1 F. Assign the Remote Help add-on license to User1

This is the only correct answer

1. The Remote Help add-on license is needed for both the user and admin. 2. The Remote Help app needs to be installed on the device. 3. The admin or user taking access needs appropriate role before doing so. MS goes by principle of least priviledge so we go for F.

To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.

To ensure that User1 can use Remote Help from the Intune admin center for Device1, you should perform the following actions: Deploy the Remote Help app to Device1. The Remote Help app needs to be installed on the device to enable remote assistance. Assign the Help Desk Operator role to User1. This role provides the necessary permissions to perform remote assistance operations. Assign the Remote Help add-on license to User1. The Remote Help add-on license is required for using the Remote Help feature. Therefore, the three actions you should perform are: A. Deploy the Remote Help app to Device1. B. Assign the Help Desk Operator role to User1. F. Assign the Remote Help add-on license to User1.

CORRECT ANSWER

the correct actions are: - **B. Assign the Help Desk Operator role to User1.** - **E. Rerun device onboarding on Device1.** - (Additional information: **A. Deploy the Remote Help app to Device1** is not explicitly required for User1 to use Remote Help, but it's a good practice to have the app installed on the device.) Please note that assigning the Intune Administrator role or a Microsoft 365 E5 license is not directly related to enabling Remote Help specifically for User1 and Device1.

Correct answer is ABF: https://learn.microsoft.com/en-us/mem/intune/fundamentals/role-based-access-control-reference#help-desk-operator https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help-windows

ABF F because adding an Intune Remote Help add on is required as part of the pre-req (Ref: https://learn.microsoft.com/en-us/mem/intune/fundamentals/remote-help#prerequisites)

I read the question that User1 needs help rather then will be assisting others?

A and B and F is correct

ABF - looks good for me

In case this helps anyone https://ctsdemos.azureedge.net/microsoft/Intune/remotehelp/RemoteHelpDemo.html

I think A,B,D. A and B are correct, nothing to say. The D answer better fit in the scenario because we don't need Administrator role, there is no need to rerun device onboarding and the add-on license is no needed cause we use intune suite