Exam MB-240 topic 1 question 157 discussion

Actual exam question from Microsoft's MB-240

Question #: 157
Topic #: 1

You create an incident type with an estimated duration of 1 hour. After adding products, services, and service tasks to the incident type, you notice the estimated duration is now 4 hours.

You need to set the estimated duration to 1 hour.

What two actions can you take? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Update the services records to equal a total of 1 hour.
B. Update the estimated duration to 1 hour.
C. Update both the service tasks and services records to ensure each one equals 1 hour.
D. Update the service tasks records to equal a total of 1 hour, and change the estimated duration to 0.

Show Suggested Answer

Suggested Answer: BD 🗳️

by Adam_Stedry at Aug. 25, 2023, 11:09 a.m.

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Net_IT

1 year ago

BC is correct: https://learn.microsoft.com/en-us/dynamics365/field-service/configure-incident-types "The duration for this incident type: If related service tasks have a duration, the incident type duration is the sum of the service task durations. A work order duration is the sum of all incident durations. You can only set an estimated duration, if no service task gets added or the added service tasks have no duration set." D: in case the service tasks have a duration B: in case there is no duration on the service tasks

upvoted 1 times

Net_IT

1 year ago

i mean "BD"

upvoted 1 times

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Vishakha_1420

1 year, 1 month ago

It should be A and D.

upvoted 2 times

MrEz

8 months, 2 weeks ago

there are no "services" records - not at all. I can find a 'services tab' and what i add here are Incident Type Service records, which have a lookup on (wow!) 'services' but then when i double check it actually is etn=product. So its product entity. the frustrating part is the wild cacophony of 'slang' words used to describe something (entity) that is not what it actually is. like a wild orchestra where everyone instruments his own percussion.

upvoted 1 times

MrEz

8 months, 2 weeks ago

when i add time to msdyn_incidenttypeservice, there is no update to Estimated Duration B and D is my guess

upvoted 1 times

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