Exam MB-240 topic 1 question 191 discussion

Actual exam question from Microsoft's MB-240

Question #: 191
Topic #: 1

You are working for a heating, ventilation, and air conditioning (HVAC) service organization.

The field technicians in your organization are working in the Microsoft Dynamics 365 Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.

You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app.

What should you do?

A. Ensure there is internet connectivity in the mobile app.
B. Add the technicians to the mobile app’s offline profile.
C. Enable asset hierarchy for the mobile app.
D. Download offline data to the mobile app.

Show Suggested Answer

Suggested Answer: A 🗳️

by Adam_Stedry at Aug. 25, 2023, 11:17 a.m.

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Vishakha_1420

9 months, 1 week ago

Selected Answer: A

Technicians can view the functional location of a work order in the Dynamics 365 Field Service mobile app. If the app is connected to the Internet, they can also view and interact with customer asset and functional location hierarchies.

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AA_71

1 year, 2 months ago

Selected Answer: A

Customer asset hierarchies only available in online mode: "Technicians can view the functional location of a work order in the Dynamics 365 Field Service mobile app. If the app is connected to the Internet, they can also view and interact with customer asset and functional location hierarchies." https://learn.microsoft.com/en-us/dynamics365/field-service/functional-locations#functional-locations-in-the-mobile-app

upvoted 2 times

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