Exam MB-220 topic 8 question 12 discussion

Actual exam question from Microsoft's MB-220

Question #: 12
Topic #: 8

You are a functional consultant working with Dynamics 365 Customer Voice.

You are tasked with planning a survey that will be distributed for anonymous response.

Which action is required during survey variable configuration to capture the Email of the anonymous respondent?

A. Enable the Anonymous responses in the distribution settings.
B. Turn on track email in the distribution settings.
C. Add the Email variable in the Personalization customization.
D. Turn on the toggle for Save value in the Email variable.

Show Suggested Answer

Suggested Answer: D 🗳️

by Nyanne at Aug. 28, 2023, 11:32 a.m.

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MrEz

8 months, 2 weeks ago

Why save the email for anonymous responses, isn't that a contradiction? You may argue that an email address is not an identification but we are not used to indicate social security numbers instead of email for identification (which means email is identification of a respondent) "Anonymous responses: Specify whether to record respondents' names, or keep them anonymous. By default, this setting is turned off and the respondent's name is recorded. When you turn on this setting, the respondent's first name, last name, and email aren't saved in response records by default. If you've added variables to your survey, their values also will not be stored in response records by default." https://learn.microsoft.com/en-us/dynamics365/customer-voice/distribution-settings

upvoted 1 times

MrEz

8 months, 2 weeks ago

my response: A

upvoted 1 times

MrEz

8 months, 2 weeks ago

assuming "to capture the Email" and email variable is "email address", if it was "First name" then it may be D. It just struck me now that they did not detail enough if they mean the "email address"

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MrEz

8 months, 2 weeks ago

https://learn.microsoft.com/en-us/dynamics365/customer-voice/personalize-survey email is not a default personalisation value: "By default, the following variables are available: First Name: Inserts the first name of the recipient. Last Name: Inserts the last name of the recipient. locale: Specifies the locale of the survey while embedding it in the email. More information: Embed a survey in an email"

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Orne

1 year, 2 months ago

Selected Answer: D

I would say that the given answer is correct because in the question there is mentioned "during survey variable configuration".

upvoted 2 times

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Nyanne

1 year, 3 months ago

Selected Answer: C

Correct answer is C. There is no existing variable for email so it needs to be created manually.

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