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Exam MB-220 topic 12 question 2 discussion

Actual exam question from Microsoft's MB-220
Question #: 2
Topic #: 13
[All MB-220 Questions]

DRAG DROP -
You need to create a Global Customer Survey to capture the responses from your customers.
You need to make sure that Contoso's focused customers have the option to choose their preferred language while responding. You also need to automate customer journey actions based on the Customer Survey Response data.
Which five actions should you perform in sequence to achieve your goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
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Suggested Answer:
Reference:
https://docs.microsoft.com/en-us/dynamics365/marketing/customer-voice
by Nyanne at Aug. 28, 2023, 1:19 p.m.

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MrEz
6 months, 4 weeks ago
1) Create a customer survey and "enable localization option 2) Go to the customer journey designer. Then create… with an email tile 3) Select the email tile… email elements +add item Customer Voice survey 4) In the email element section, select a customer voice survey from the lookup field. //for me this is a duplication of the step above! But yeah, more detailed 5) Add an "if/then tile" to further understand how contacts engage with the survey //you could use it to continue with the journey on customer voice "has been opened", "has been submitted", "has been answered" (answered but not submitted?? Partial answered?)
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MrEz
6 months, 4 weeks ago
Survey: - 2 Options with specific languages listed, but both options do not include all languages to fit with the requirement of a "global" survey - Create a customer survey and "enable localization option": no such option to enable, but maybe this is a clumsy description of what you could do with the "Customization / languages"
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Nyanne
1 year, 2 months ago
This is not clear.. This is meant for global distribution but the provided answer does not cater for adding all languages (including for North America and Japan). Also I'm not sure how the final if/then statement could add any benefit..
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