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Exam MB-210 topic 2 question 76 discussion

Actual exam question from Microsoft's MB-210
Question #: 76
Topic #: 2
[All MB-210 Questions]

You manage Dynamics 365 environments for client organizations.
A client suspects they are losing business. The client must be able to capture reasons each time an opportunity is lost.
You need to configure Dynamics 365 to ensure that you can capture the required information.
Which field should you configure?

  • A. Opportunity status reason
  • B. Opportunity close status
  • C. Opportunity status
  • D. Opportunity close status reason
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️

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SteveH
Highly Voted 4 years, 7 months ago
Fields mentioned in answers B and D do not exist. Status (answer C) is related to the active state of the record. Only A is a possible correct answer.
upvoted 16 times
PallaviDumps
4 years, 1 month ago
opportunity close, status and status reason fields exists.
upvoted 3 times
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shrutzin
4 years, 5 months ago
Option D, status reason field for opportunity close entity exists.
upvoted 5 times
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Subodh
Highly Voted 4 years, 9 months ago
This should be correct answer, since only A seems logical.
upvoted 8 times
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NA1926
Most Recent 1 year ago
Selected Answer: A
corretto
upvoted 1 times
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NA1926
1 year ago
Selected Answer: A
correct
upvoted 1 times
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NA1926
1 year, 1 month ago
Selected Answer: A
correct
upvoted 1 times
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ceejaybee
2 years, 4 months ago
Selected Answer: A
Status Reason field on both the Opportunity and the Opportunity Close entities needs to be updated. If you update Opp and not Opp Close, the new value will not appear in the picklist of the Opp Close dialog. Since you can't select both A and D, it can only be A, because at least you could update Opp Status Reason and add that field to the form to manually update it.
upvoted 2 times
FC
9 months, 1 week ago
Updating the status reason field for just the Opportunity will also be reflected in Opportunity Close.
upvoted 1 times
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Gosaisnehal
2 years, 5 months ago
Selected Answer: A
STATUS REASON
upvoted 1 times
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SalvoIAV
2 years, 7 months ago
Why D is not the right answer? You should customize values of Opportunity Close Status Reason and ensure that Opportunity Status Reason has the same values. https://docs.microsoft.com/en-us/dynamics365/sales/customize-opportunity-close-experience
upvoted 2 times
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SKpl200
3 years, 5 months ago
Given asnwer is correct
upvoted 1 times
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jkaur
3 years, 9 months ago
Correct
upvoted 1 times
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Zeus6
3 years, 12 months ago
A is correct. Out the box 'Cancelled' and 'Out-Sold' are available against the 'Lost' Status. The "Close as Lost" button on the Opportunity form is the 'Status' field. The "Status Reason" dropdown on the Close Opportunity pop-up screen filters and shows all Lost reasons of 'Cancelled' and 'Out-Sold' options. You can of course add/change the status reason values.
upvoted 2 times
Dean0918
3 years, 7 months ago
Agreed with A.
upvoted 1 times
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KevH
3 years, 11 months ago
Agreed. Tried and tested
upvoted 2 times
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KVR2906
4 years, 1 month ago
A & D should both be correct: "If you add custom values to a Status Reason field against a state (Won/Lost) in the Opportunity entity, you must add the same custom value to the special attribute OpportunityStatusCode on the Opportunity Close entity manually and vice versa." Source: https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/customize-opportunity-close-experience Not sure if Microsoft will give points on either answer. Maybe the question is not complete and 2 options should be selected?
upvoted 3 times
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Rachha
4 years, 4 months ago
A is correct
upvoted 2 times
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MojoTTV
4 years, 4 months ago
So why not D Opportunity close status reason ? When you click on close oportunity, you get oportunity close quick form, at which you enter, reason for won, lost, etc, if won actual turnover etc. And question ascs specifically, when oportunities are lost.
upvoted 2 times
Jmart
4 years, 2 months ago
Opp Status Reason is the actual field you want to configure. the Opp close status is a subpart of the Opp Status Reason field.
upvoted 1 times
Jmart
4 years, 2 months ago
I take back my comment, I see you are referring to the Opp Closed entity and the status reason on that entity. I do wonder the same thing....why not opp closed status reason
upvoted 2 times
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MarkD
4 years, 5 months ago
A is correct. VERIFIED by adding "Close/Lost" -status reason to the Opportunity -entitys "Status Reason" -option set, which contains separate sublists for Won/Close -scenarios. New values can be added to both.
upvoted 4 times
PallaviDumps
4 years, 1 month ago
Opportunity OOTB Status has "Lost". Look at the filter criteria of OOTB view Lost Opportunities.
upvoted 1 times
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PallaviDumps
4 years, 1 month ago
Ultimately, I agree with A. One has to add different "Status Reasons" against Status as "Lost".
upvoted 1 times
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Stasy
4 years, 9 months ago
Why not D?
upvoted 4 times
Wolvrine93
4 years, 7 months ago
Question asks about clarity on Opportunity lost reason. So, logically It should be connected with Opportunity Entity.
upvoted 2 times
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sacrefluge961
4 years, 9 months ago
You have limited access to the Opportunity close entity. e.g. you can't find it in the advanced find.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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