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Exam MS-721 topic 1 question 13 discussion

Actual exam question from Microsoft's MS-721
Question #: 13
Topic #: 1
[All MS-721 Questions]

You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?

  • A. The user is missing a validated emergency address
  • B. The user has the incorrect voice routing policy applied
  • C. Enterprise Voice is disabled for the user
  • D. The user has the incorrect Teams app setup policy applied
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Suggested Answer: B 🗳️
by Unbelievable_Jeff at Oct. 9, 2023, 9 a.m.

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OVMilk
Highly Voted 7 months, 2 weeks ago
B. They would have already been enterprise voice enabled, because they do see the dial pad.
upvoted 5 times
ServerBrain
7 months, 1 week ago
correct. there is nowhere where it is indicated that the dial pad is missing. user can use the dial pad to dial internal calls but not external calls.
upvoted 2 times
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Shamzee
Most Recent 3 weeks, 4 days ago
Selected Answer: B
User is Enterprise Voice enabled - so the dial pad. User cannot call out - VRP is not correct.
upvoted 1 times
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Unbelievable_Jeff
8 months, 3 weeks ago
Looking at: https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-conferencing/no-dial-pad This could be B or C
upvoted 1 times
unbelievable
8 months, 2 weeks ago
That article talks about "missing" dial pad. The question though simply states they can't make external calls.
upvoted 2 times
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Community vote distribution
A (35%)
C (25%)
B (20%)
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