Exam MB-910 topic 1 question 139 discussion

Actual exam question from Microsoft's MB-910

Question #: 139
Topic #: 1

You create a survey by using Dynamics 365 Customer Voice.

You need to share the survey with customers.

What are three possible ways to achieve this goal? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Embed the survey in a webpage.
B. Post the survey link on social media from Dynamics 365 Customer Voice.
C. Have recipients receive a telephone call from Dynamics 365 Customer Voice with the survey.
D. Have recipients open the survey by scanning a QR code from a mobile device.
E. Send an email with the survey link from Dynamics 365 Customer Voice.

Show Suggested Answer

Suggested Answer: ABE 🗳️

by Nicolasbro at Dec. 22, 2023, 6:09 a.m.

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7641732

8 months, 2 weeks ago

Selected Answer: ADE

Explained by others

upvoted 1 times

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AlexCS84

10 months, 1 week ago

A, D, E https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey

upvoted 2 times

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OmegaA

1 year, 4 months ago

B and C are incorrect because Dynamics 365 Customer Voice primarily focuses on gathering and analyzing customer feedback through surveys, forms, and responses. It is not a tool designed for direct posting or managing social media content or sending requests by phone. So, correct answer is D

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Nicolasbro

1 year, 5 months ago

There is no way to send survey on social media directly from customer service. It’s possible to create a survey link that can be used on social media but no posting feature available without power automate. I prefer D answer , use QR code that can be used by participants with their smartphone https://learn.microsoft.com/en-us/dynamics365/customer-voice/send-survey-qrcode

upvoted 1 times

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