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Exam PL-200 topic 4 question 30 discussion

Actual exam question from Microsoft's PL-200
Question #: 30
Topic #: 4
[All PL-200 Questions]

You deploy a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by users.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?

  • A. Add a fallback topic.
  • B. Create new topics.
  • C. Create an entity.
  • D. Modify the Escalate system topic.
Show Suggested Answer Hide Answer
Suggested Answer: A 🗳️
by Sweden2022 at Jan. 3, 2024, 2:25 p.m.

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33a7f9e
7 months ago
A is correct.
upvoted 1 times
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jkaur
1 year ago
A is correct.
upvoted 1 times
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Agnes202307
1 year, 3 months ago
Selected Answer: A
Adding a fallback topic is a common approach to handle unrecognized or unexpected user input. The fallback topic provides a way for the chatbot to respond or take action when the user's input doesn't match any specific topic. This helps ensure that the chatbot can provide a meaningful response even in cases of unrecognized questions without requiring extensive administrative effort.
upvoted 1 times
Agnes202307
1 year, 3 months ago
https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-system-fallback-topic
upvoted 1 times
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MrEz
1 year, 3 months ago
depends what the reasons are, but fallback topics was my choice
upvoted 1 times
MrEz
1 year, 2 months ago
just thought that fallback topic is a system topic. you don't need to add it. and even modifying fall back topic wouldn't improve the bots ability to understand customers. Escalate is part of fallback and system topic too. maybe in a teams scenario, not outlined here in this question: In Microsoft Teams, there's no default system fallback topic. But you can always create one. still i would go for A, stupid question.
upvoted 1 times
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Sweden2022
1 year, 4 months ago
Selected Answer: A
A is correct.
upvoted 1 times
...
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B (20%)
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