Exam PL-200 topic 4 question 30 discussion

Actual exam question from Microsoft's PL-200

Question #: 30
Topic #: 4

You deploy a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service.

You observe that the chatbot is not able to recognize the questions asked by users.

You need to ensure that the chatbot can respond to unrecognized questions. The solution must minimize administrative effort.

What should you do?

A. Add a fallback topic.
B. Create new topics.
C. Create an entity.
D. Modify the Escalate system topic.

Show Suggested Answer

Suggested Answer: A 🗳️

by Sweden2022 at Jan. 3, 2024, 2:25 p.m.

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33a7f9e

10 months ago

A is correct.

upvoted 1 times

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jkaur

1 year, 3 months ago

A is correct.

upvoted 1 times

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Agnes202307

1 year, 6 months ago

Selected Answer: A

Adding a fallback topic is a common approach to handle unrecognized or unexpected user input. The fallback topic provides a way for the chatbot to respond or take action when the user's input doesn't match any specific topic. This helps ensure that the chatbot can provide a meaningful response even in cases of unrecognized questions without requiring extensive administrative effort.

upvoted 1 times

Agnes202307

1 year, 6 months ago

https://learn.microsoft.com/en-us/microsoft-copilot-studio/authoring-system-fallback-topic

upvoted 1 times

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MrEz

1 year, 6 months ago

depends what the reasons are, but fallback topics was my choice

upvoted 1 times

MrEz

1 year, 5 months ago

just thought that fallback topic is a system topic. you don't need to add it. and even modifying fall back topic wouldn't improve the bots ability to understand customers. Escalate is part of fallback and system topic too. maybe in a teams scenario, not outlined here in this question: In Microsoft Teams, there's no default system fallback topic. But you can always create one. still i would go for A, stupid question.

upvoted 1 times

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Sweden2022

1 year, 7 months ago

Selected Answer: A

A is correct.

upvoted 1 times

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