Exam MS-721 topic 1 question 86 discussion

Actual exam question from Microsoft's MS-721

Question #: 86
Topic #: 1

HOTSPOT
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You have a Microsoft Teams Phone deployment.

You create a call queue named CQ Marketing.

The General info settings are configured as shown in the CQ Marketing exhibit. (Click the CQ Marketing tab.)

The Call answering settings are configured as shown in the Call answering exhibit. (Click the Call answering tab.)

The Agent selection settings are configured as shown in the Agent selection exhibit. (Click the Agent selection tab.)

For each of the following statements, select Yes if the statement is true. Otherwise, select No.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by askiajones at Jan. 5, 2024, 9:10 p.m.

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askiajones

Highly Voted 1 year ago

It should be "Yes, No, No." The caller ID will not be shown automatically. The agent number will be shown by default, unless the agent chooses the resource account caller ID on the dial pad.

upvoted 5 times

2d644ad

1 year ago

I think the 3rd one should be Yes as well: https://learn.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue?tabs=agent-selection Serial routing rings all call agents one by one in the order specified in the Call agents list. If an agent dismisses or doesn't pick up a call, the call will ring the next agent. This cycle repeats until the call is answered, times out, or the caller hangs up.

upvoted 2 times

askiajones

1 year ago

The call answering option is a Team so the order for agents to ring will be based on their AD order (alphabetically) the order cannot be changed by the Admin. The answer should be "no" for the third one.

upvoted 5 times

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Jacobo12

Most Recent 11 months, 1 week ago

anser is "yes, no, no"

upvoted 2 times

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