Exam MB-910 topic 1 question 149 discussion

Actual exam question from Microsoft's MB-910

Question #: 149
Topic #: 1

DRAG DROP
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A company uses Dynamics 365 Customer Service. The company only uses out-of-the-box features.

A customer service manager plans to use dashboards for the management team.

You need to describe which visualization should be used for each requirement.

Which visualizations should you use? To answer, drag the appropriate visualization to the correct requirement. Each visualization may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

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Suggested Answer:

by Jeff261290 at Jan. 22, 2024, 3:11 p.m.

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DynamicsDan

8 months, 2 weeks ago

The first is Historical analytics. This learn page literally describes using historical analytics with ai insights (https://learn.microsoft.com/en-us/dynamics365/customer-service/administer/configure-cs-historical-analytics-csh?tabs=customerserviceadmincenter) The second is interactive experience dashboard. A big feature of interactive dashboards is using Global filters and they have an example of active cases and activities being used as such in an image example (https://learn.microsoft.com/en-us/dynamics365/customer-service/use/customer-service-hub-user-guide-dashboard) Both are correct

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OmegaA

10 months, 1 week ago

1. AI-generated case insight is for Interactive experiences dashboard 2. Standard Dashboard is for active cases, activities etc

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Tanveer8818

10 months, 2 weeks ago

AI-generated case insights. Interactive experience dashboard: The interactive experience dashboard in Dynamics 365 Customer Service is designed to provide a more dynamic and interactive way of viewing data. It can integrate AI-generated insights, which makes it a suitable choice for visualizing AI-generated case insights. List of active cases and activities refined by using a global filter. Standard dashboard: The standard dashboard in Dynamics 365 Customer Service is well-suited for displaying lists of records, such as active cases and activities. It allows for the application of global filters to refine the data displayed, making it an appropriate choice for this requirement.

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