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Exam MB-910 topic 1 question 151 discussion

Actual exam question from Microsoft's MB-910
Question #: 151
Topic #: 1
[All MB-910 Questions]

DRAG DROP
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A company uses Omnichannel for Dynamics 365 Customer Service.

You need to train a new employee on Omnichannel features.

Match each feature to its definition.

To answer, drag the appropriate feature from the column on the left to its definition on the right. Each feature may be used once, more than once, or not at all. Each correct match is worth one point.

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7641732
8 months, 2 weeks ago
First one is Application bc an application in Dynamics 365 or other CRM systems allows users to view customer information from different areas, providing a unified view of customer data across various sources and interactions.
upvoted 1 times
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N4RUT2
1 year, 1 month ago
Session: The correct answer! A session allows users to access and view customer information across various areas within Dynamics 365.
upvoted 2 times
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OmegaA
1 year, 4 months ago
Do not understand why Session for the first question - Session is for various Customers; I would think you would use different Applications to view Customer records
upvoted 4 times
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