Exam MB-240 topic 1 question 142 discussion

Work Order type: This determines the specific kind of work the technician will perform. By selecting the correct Work Order type, customers can align the service appointment with the right technician who has the required skills for that specific task. Service Type: This defines the type of service required, such as installation, repair, maintenance, etc. It ensures that the technician scheduled has the appropriate skillset needed for that service type.

https://learn.microsoft.com/en-us/dynamics365/field-service/customer-portal-self-scheduling#book-an-appointment

CD for sure service product is an asset service type is an incident type

Work Order type Service Type

for me the scenario is unclear e.g. does he want to chose the date? the service type? work order type would explain what the customer wants to book: There are several types of work orders, including inspections, installations, preventative maintenance, or standard service calls. By clearly defining the types of work orders you'll provide, you'll optimize your reporting, scheduling, and pricing. so scheduling okay. service product a difficult term for me as there is only one entity which is etn=product but there is a "Field Service Product Type" (non-inventory, inventory, service)which is NOT "Service Product". communication type total crap.

Correct I think https://learn.microsoft.com/en-us/dynamics365/field-service/customer-portal-self-scheduling#book-an-appointment

I would say AD