Exam MB-220 topic 8 question 20 discussion

Add a Net Promoter Score (NPS) question in the survey designer. (Not in the documentation for pure “Add and configure satisfaction metrics”) Select satisfaction metrics from the Customization menu. (On the Design tab, select Customization at the right side of the page, and then select Satisfaction metrics.) Add a Net Promoter Score (NPS) metric (In the Satisfaction metrics panel, select Add metrics, and then select the type of metric you want to add. ) Select the corresponding survey question. (<survey_name> question: Choose the question you want to map to the satisfaction metric.) (source citation in brackets from: https://learn.microsoft.com/en-us/dynamics365/customer-voice/satisfaction-metrics)

" a new satisfaction metric " made me go for a new csat rating because i regarded the NPS not to be a new question, it has been used for decades. But probably i was wrong... anyone else an opinion on this?