You are a Microsoft Dynamics 365 Field Service technician at a customer site. Three additional existing customer assets need to be added to the work order.
You need to add these customer assets to the work order.
What should you do?
A.
Add the customer assets to the primary work order incident.
B.
Add the customer assets directly to the work order.
C.
Add additional incidents with the associated existing asset.
D.
Add the customer assets at the work order product level.
I think the answer is C:
https://learn.microsoft.com/en-us/dynamics365/field-service/configure-incident-types
You can relate customer assets to incidents to inform field technicians which asset needs attention and build a service history. You can have all incidents related to the same asset or even have each incident related to different customer assets as needed.
the thing i don't understand in this scenario, what is the motivation to add these assets? more incidents or is it pure information that the customers (by the way) has even more assets?
upvoted 1 times
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Net_IT
11 months agoMrEz
6 months, 4 weeks ago