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Exam MB-910 topic 1 question 178 discussion

Actual exam question from Microsoft's MB-910
Question #: 178
Topic #: 1
[All MB-910 Questions]

A company interacts with customers on the company website.

The company wants to improve the customer experience by using conversational AI to filter information before the agent is contacted.

You need to recommend a product that meets the requirement.

Which product should you recommend?

  • A. Microsoft Teams
  • B. Dynamics 365 Customer Voice
  • C. Omnichannel for Customer Service
  • D. Microsoft Power Automate
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Suggested Answer: C 🗳️
by Bunneh at July 18, 2024, 9:53 p.m.

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oihdiuwbci2uebf2
Highly Voted 1 year ago
Selected Answer: C
should be C, using chatbots before moving to an Agent
upvoted 5 times
...
7641732
Most Recent 10 months, 1 week ago
Selected Answer: C
It is C
upvoted 1 times
...
Bunneh
1 year ago
Should be Omnichannel to make use of chatbots, no?
upvoted 3 times
...
Community vote distribution
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C (25%)
B (20%)
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