Exam MB-240 topic 1 question 86 discussion

Actual exam question from Microsoft's MB-240

Question #: 86
Topic #: 1

You are the Dynamics 365 Field Service technician manager for Contoso Ltd.

Your customers are indicating they are being double invoiced for certain work orders. They are receiving the quarterly invoice, and another invoice after the service is performed.

You need the system to automatically handle these scenarios, while still sending out invoices for work orders that are not generated from an agreement.

What should you do to avoid double billing your customers that have agreements?

A. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted.
B. Update the Invoice Journal lines to ensure the lines are $0.00.
C. Manually update the Invoice lines prior to sending to the customer.
D. Create a process using price lists and entitlements to ensure the work order subtotal and work order invoice is $0.00.

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Suggested Answer: D 🗳️

by MrEz at Sept. 27, 2024, 5:43 a.m.

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MrEz

8 months, 2 weeks ago

my guess was: A. Turn-off Invoice Generated on Closed-Posted work orders to avoid invoice generation when a work order is Closed-Posted. because the problem arises from creating an invoice each time the status is set. i assume D) is already set in place for quarterly invoices and does not solve the problem of duplicate invoices.

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