o control which entities and fields are available offline in Dynamics 365 (including Field Service), you configure the Offline Profile.
The Offline Profile is managed under Customizations > Mobile in the classic solution explorer.
Here you can select entities and fields that will be synchronized and available on the mobile device when offline.
B.
To ensure that entities and fields are available for offline use in Dynamics 365, you need to configure Mobile Offline Profiles. These profiles determine which data is available when a user works offline.
A is incorrect because Offline Profiles are not managed in the Customizations section and simply accessing the Offline Profile isn't enough; you must ensure the correct security roles have permissions to use the offline data.
A. Access the Offline Profile from the Mobile section in Customizations.
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