ExamTopics Logo
Mail Us[email protected]
Menu
Microsoft Discussions
exam questions

Exam MB-220 All Questions

View all questions & answers for the MB-220 exam
Go to Exam

Exam MB-220 topic 8 question 24 discussion

Actual exam question from Microsoft's MB-220
Question #: 24
Topic #: 8
[All MB-220 Questions]

You are in the process of creating a Dynamics 365 Customer Voice survey using the out-of-the-box Order Delivery project template. You need to send the survey to customers upon order delivery.

A member of the marketing team needs to know the satisfaction metrics that are available as part of this project template.

Which two satisfaction metrics are available? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

  • A. Customer effort score
  • B. Customer satisfaction
  • C. Net Promoter Score (NPS)
  • D. Customer sentiment
Show Suggested Answer Hide Answer
Suggested Answer: BC 🗳️
by Hancha at Nov. 18, 2024, 5:16 a.m.

Comments

Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.
Switch to a voting comment New
Submit Cancel
Hancha
5 months, 2 weeks ago
The satisfaction metrics provided in this template are: Customer satisfaction: Measures the overall satisfaction level of customers. Net Promoter Score (NPS): Assesses customer loyalty by determining the likelihood of customers recommending your products or services. Product sentiment: Identifies customer sentiment regarding the delivered product. https://learn.microsoft.com/en-us/dynamics365/customer-voice/create-project
upvoted 1 times
...
Community vote distribution
A (35%)
C (25%)
B (20%)
Other
Most Voted
A voting comment increases the vote count for the chosen answer by one.

Upvoting a comment with a selected answer will also increase the vote count towards that answer by one. So if you see a comment that you already agree with, you can upvote it instead of posting a new comment.

SaveCancel
exam
Someone Bought Contributor Access for:
SY0-701
London, 1 minute ago