Exam PL-600 topic 1 question 80 discussion

Actual exam question from Microsoft's PL-600

Question #: 80
Topic #: 1

A company processes a large volume of customer service requests daily. The company manages customer service requests through a combination of email, a CRM system, and manual processes.

The company requires streamlined customer service operations. The improved processes must provide the following solution:

• Reduce response times.
• Improve customer satisfaction.
• Include the use of AI to prioritize cases based on specific keywords used by the customer.

You need to design a solution that includes AI Builder.

Which feature should you use in addition to AI Builder?

A. Power Automate
B. Exchange server-side sync
C. Logic app
D. Dataflows

Show Suggested Answer

Suggested Answer: A 🗳️

by Tootru2bReal at Jan. 16, 2025, 7:13 a.m.

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WASSIM2020

4 months, 3 weeks ago

Selected Answer: A

AI Builder can be used to analyze customer service requests and prioritize cases based on specific keywords, which is the AI component of the solution. AI Builder is effective for creating models that can understand and classify text (e.g., categorizing and prioritizing cases based on keywords or sentiment). Power Automate is the ideal complement because it automates workflows. After AI Builder processes and classifies the customer service requests (such as prioritizing cases), Power Automate can be used to automatically trigger actions, such as: Routing the cases to the right team or department. Sending automatic responses or acknowledgments to customers. Updating CRM records and logging customer interactions.

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Tootru2bReal

4 months, 4 weeks ago

Selected Answer: A

Power Automate - no explanation necessary, especially with the given options

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