Exam PL-600 topic 1 question 81 discussion

A large retail chain plans to add a chatbot to its website for customer support operations.

The company has the following requirements for the chatbot integration:

• The chatbot must integrate with the existing knowledge base.
• Agents must participate in the chat when there is a customer escalation.
• The chatbot must adhere to all relevant regulatory and compliance requirements.
• The chatbot must generate accurate and relevant responses to common customer queries.
• The solution must scale to handle high volumes of customer interactions.

You need to identify the non-functional chatbot requirements.

Which two requirements are non-functional? Each correct answer presents a complete solution. (Choose two.)

NOTE: Each correct selection is worth one point.