Exam MB-240 topic 1 question 244 discussion

Actual exam question from Microsoft's MB-240

Question #: 244
Topic #: 1

You are the lead consultant on a Dynamics 365 Field Service implementation for an automotive repair company.

The company wants to be able to create work orders from customer emails using the Field Service app for Microsoft Outlook.

What are two ways to do this? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. After selecting the Field Service app icon on the email, select the Work orders tab and select the plus icon to manually create a work order.
B. From the email, select the Field Service app icon and select Create a work order from email.
C. From the email, select the Field Service app icon to automatically create the work order, then select the Work orders tab to find and schedule the work order that was automatically created.
D. From the email, select the Share to Teams icon where you can generate the work order.
E. Select the Viva Insights app icon on the email and select the Book work order option.

Show Suggested Answer

Suggested Answer: AB 🗳️

by LnP at Feb. 20, 2025, 10:21 p.m.

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LnP

2 months, 1 week ago

Selected Answer: AB

A and B are correct answers.

upvoted 1 times

LnP

2 months ago

C is incorrect because the Field Service app does not automatically create work orders just by opening an email. A user must initiate the process manually. D is incorrect because the "Share to Teams" feature is for collaboration, not for generating work orders in Field Service. E is incorrect because Viva Insights is not related to Dynamics 365 Field Service and does not have a "Book work order" option.

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Exam MB-240 topic 1 question 244 discussion

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