Exam PL-900 topic 1 question 189 discussion

This question requires that you evaluate the underlined text to determine if it is correct.
A company requires that service representatives schedule customer visits every six months. Each service representative is required to enter a scheduled task for the next checkup as they are leaving a client site. A service representative wants to automate task entry by creating a business process flow that can be initiated from the service call screen on a phone.
Review the underlined text. If it makes the statement correct, select `No change is needed.` If the statement is incorrect, select the answer choice that makes the statement correct.