You are a customer service manager. You need to implement a Power Apps portal that allows customers to submit cases. Which type of data source is used?
Answer D : PowerApps Portals, the ability to build low-code, responsive websites which allow external users to interact with the data stored in the Common Data Service. https://powerapps.microsoft.com/en-us/blog/introducing-powerapps-portals-powerful-low-code-websites-for-external-users/
The reason it is mentioned as SharePoint because it is by the external users. If you use anything else it will require licensee for those users while with SharePoint you can allow external users to enter the data.
SharePoint is correct, not CDS or Portals, for collecting customer feedback because of the reason mentioned above - no license required with SharePoint.
Common Data Service (CDS), now known as Microsoft Dataverse, is a cloud-based data storage and management system used within the Power Platform. It allows businesses to securely store and organize data in structured tables, making it accessible across applications like Power Apps, Power Automate, and Power BI
It is:
The data source used for a Power Apps portal that allows customers to submit cases is CDS Entity. Other non-CDS connectors are not supported in PowerApps Portal.
CDS Entity is a part of Dataverse, which is the data platform that comes with Power Apps and allows you to store and model business data. If you’re a Dynamics 365 customer, your data is already in Dataverse.
For implementing a Power Apps portal that allows customers to submit cases, especially in a scenario where you are a customer service manager likely dealing with a CRM system like Dynamics 365, the most appropriate data source to use is:
D. Common Data Service (CDS)
The Common Data Service (CDS) is designed to securely store and manage data used by business applications. It is particularly integrated with Dynamics 365 and Power Apps, making it an ideal choice for scenarios where customer data and cases need to be handled efficiently and securely. The CDS allows for easy integration with Dynamics 365 applications, which is often crucial in customer service scenarios
The correct answer is D. Common Data Service.
A Power Apps portal is a type of canvas app that allows external users to interact with data stored in the Common Data Service (CDS), which is a cloud-based storage service that integrates with Dynamics 365, Office 365, and other Microsoft services. A Power Apps portal can use CDS entities as data sources to create, read, update, and delete records
does anyone who decided the answer on this website? there are so many controversial and some obvious not the correct one. Who and how the answer being verified?
sharepoint is the right answer , due to CDS is for internal users only , but the external customers cannot access the CDS so they can submit their cases in sharepoint
correct answer is A. Dynamics 365 Connector is that Power Apps portals are often used to integrate
with Dynamics 365 Customer Service for managing customer cases and interactions.
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