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Exam MB2-716 topic 1 question 99 discussion

Actual exam question from Microsoft's MB2-716
Question #: 99
Topic #: 1
[All MB2-716 Questions]

You enable folder-level tracking functionality for all users. A user named User1 creates a folder named Dynamics 365 underneath her inbox. User1 moves emails into the Dynamics 365 folder. User1 reports that the emails are not being tracked.
You need to resolve the issue.
What should you do?

  • A. Ensure that the Microsoft Dynamics 365 for Outlook client is installed.
  • B. Configure server-side synchronization for Microsoft Exchange.
  • C. Ensure that Microsoft Exchange rules are created.
  • D. Instruct the user to create a folder tracking rule.
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Suggested Answer: B 🗳️
by Bibinu at June 16, 2019, 8:54 a.m.

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daisy
5 years, 4 months ago
D is correct
upvoted 3 times
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mel
5 years, 5 months ago
It's D https://neilparkhurst.com/2017/05/16/mb2-716-microsoft-dynamics-365-customization-and-configuration-configure-email-clients/ The steps involved in configuring folder tracking are: 1. Setup server-side sync. (As required for folder tracking) 2. Enable folder tracking in the system settings. 3. The users will then create folders under their inbox. 4. Then in the user settings folder tracking rules can be configured to map those folders to Dynamics 365 entities.
upvoted 4 times
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Bibinu
5 years, 6 months ago
Assuming that when you enable folder tracking you have fully configured server side, the user needs to set the tracking rules. I think the answer should be D. Even because here one user is mentioned to have a problem and not all users.
upvoted 3 times
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