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Exam MS-700 topic 4 question 19 discussion

Actual exam question from Microsoft's MS-700
Question #: 19
Topic #: 4
[All MS-700 Questions]

HOTSPOT -
Your company has a Microsoft 365 subscription that uses Phone System.
You need to configure the environment to meet the following requirements:
✑ Only users in the company's sales department must have Call forwarding and simultaneous ringing to external phone numbers set to Off.
✑ Only users in the marketing department must have Inbound calls can be routed to call groups set to Off.
✑ All outbound calls to the PSTN must use the auto attendant number as the caller ID.
What is the minimum number of policies that should be created? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

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Suggested Answer:
by Greysi at April 15, 2020, 6:21 p.m.

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Greysi
Highly Voted 4 years, 9 months ago
No need to create a new Caller ID Policy. Global (already existing) policy can be changed to provide Auto Attendant service number for outgoing calls. I think correct answer is 0,0,2.
upvoted 20 times
DEberhardt
4 years, 7 months ago
Best practice is to create a new policy when deviating from the Global policy (only applying settings there if it really should affect ALL users, and otherwise leaving it at default). This also ensures that the Global policy is viable for as many people as possible and you don't have to create one for those that do not need this setting. So 1,0,2 would be my choice.
upvoted 40 times
Ben05
4 years, 2 months ago
The above answer is correct. It is 1,0,2 as you will need to create a caller ID policy for making Auto attendant number as caller ID, as by default it shows the number of the Teams user. https://docs.microsoft.com/en-us/microsoftteams/caller-id-policies
upvoted 9 times
BigO76
1 year ago
Caller ID policies: 1 This policy will ensure that all outbound calls to the PSTN use the auto attendant number as the caller ID, fulfilling the third requirement. Call Park Policies: 0 No call park policies are necessary for the specified requirements. Calling Policies: 2 One calling policy will be needed for the sales department to restrict call forwarding and simultaneous ringing to external numbers. Another calling policy will be needed for the marketing department to disable inbound call routing to call groups.
upvoted 2 times
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PrettyFlyWifi
4 years ago
If this was the case then why in Teams does it state "You can use the Global (Org-wide default) policy and customize it or create one or more custom calling policies for people that have phone numbers in your organization." I think it's fine to use the global default and its looking for the minimum, so it's 0,0,2.
upvoted 1 times
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kenedruc
4 years, 1 month ago
As industry best practices, create a custom policy to override an existing default global policy rather than editing or modifying the defaults. Exception is if the condition applies to everyone in the organization.
upvoted 7 times
PN20
3 years, 9 months ago
Within the TAC, it says that "You can use the Global (Org-wide default) policy and customize it or create a custom policy that provides an alternate number to display, or to block any number from being displayed." So even Microsoft recommends to modify the Global policy. The answer is 0,0,2.
upvoted 3 times
Bswizzle
2 years, 8 months ago
MS are saying it's possible, but they are not recommending it
upvoted 2 times
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Concervative
4 years, 4 months ago
Fair enough, but org-wide policies should be intact (ideally)
upvoted 1 times
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Sheru
4 years, 9 months ago
Maybe one can say a policy is still required when you edit the global policy to 1 caller ID policy would be required in that sense.
upvoted 3 times
Greysi
4 years, 9 months ago
Agree, Global Caller ID is required to change. The important word in question is "created". Global CallerID already exists.
upvoted 5 times
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Iamrandom
Highly Voted 4 years, 1 month ago
IMO 1,0,2 is correct. The key word is "should": do you really need to create caller ID policy? No. SHOULD YOU do it? YES, that's MS best practice, "thou will not touch global policy unless it's global" :)
upvoted 8 times
L33D
3 years, 6 months ago
https://docs.microsoft.com/en-us/microsoftteams/call-park-and-retrieve#configure-call-park-and-retrieve
upvoted 1 times
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teamtechnik
Most Recent 1 year, 2 months ago
The question is "what is the *minimum number*..."! and not "what is best practise" or "how many can/should you create". Because of "*ALL* outbound calls..." -> it affects ALL users and therefore you can just configure the Global org-wide policy. There is *NO NEED* to create a third policy. Again, the questions about the minimum number of policies required to achieve the goal. And the minimum number is 2 calling policies.
upvoted 1 times
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Nokwai
2 years, 5 months ago
Was on test on 22.08.2022
upvoted 1 times
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dodo_on_tour
3 years ago
On Test 18.01.22
upvoted 5 times
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jodtzz
3 years ago
Everyone keeps saying how you're not supposed to touch the global policies unless it's a global change. What part of "All outbound calls to the PSTN must use the auto attendant number as the caller ID." is not global? ALL OUTBOUND CALLS. Answer is 0, 0, 2.
upvoted 1 times
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B000001
4 years ago
Demo on plurasight training page suggests the same.
upvoted 4 times
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B000001
4 years ago
Answer - 0,0,2 Outbound caller ID - There are three options available for outbound PSTN caller ID: The telephone number assigned to the user, which is the default. A telephone number that is classified as a service and toll-free number in your Calling Plans telephone number inventory. It is usually assigned to an organizational auto attendant or call queue. Set to anonymous. All question states "All outbound calls" & "minimum number of policies" - to change the setting for all users, you change adjust the global policy. You create new Calling ID policies for different departments, eg Helpdesk, show service number rather than the individual number. https://docs.microsoft.com/en-us/microsoftteams/how-can-caller-id-be-used-in-your-organization
upvoted 3 times
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shubhb11
4 years ago
All outbound calls to the PSTN must use the auto attendant number as the caller ID. So the Global policy can work. It is not limited for any department. No new callerID policy will be needed. 0, 0 , 2
upvoted 2 times
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mkoprivnj
4 years, 2 months ago
Correct
upvoted 1 times
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YupItsMe
4 years, 5 months ago
0,0,2 - Global caller ID policy can to be modified, no need to Create
upvoted 5 times
ostumm
4 years, 2 months ago
don't touch Global if not All users are affected (Best Practice Microsoft). So I will go with 1,0,2
upvoted 4 times
PrettyFlyWifi
4 years ago
"All outbound calls to the PSTN must use the auto attendant number as the caller ID." - hence ALL CALLS need to go out replacing the caller ID, so of course you use the global policy, it's a global change when all users are involved. It's 0,0,2.
upvoted 5 times
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Mike3d
4 years, 2 months ago
you would need to change the number of the Global only not modify the policy, i would now go with 0,0,2
upvoted 1 times
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ShaneGD
4 years, 4 months ago
I think this is correct taking in to account the Minimum number of policies that should be created
upvoted 1 times
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