Exam MS-700 All Questions

View all questions & answers for the MS-700 exam

Exam MS-700 topic 4 question 14 discussion

Actual exam question from Microsoft's MS-700

Question #: 14
Topic #: 4

HOTSPOT -
Your company has a Microsoft 365 subscription that uses Phone System.
You need to configure Microsoft Teams to meet the following requirements:
✑ Ensure that calls to the company's sales department are routed to multiple users in the sales department.
✑ Ensure that calls to the company's marketing department are routed to multiple users in the marketing department.
✑ Outside of business hours, ensure that calls from PSTN users receive a custom greeting.
✑ During business hours, ensure that calls from PSTN users can be received by the sales and marketing department users.
What is the minimum number of auto attendants and call queues you should configure to meet the requirements? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Hot Area:

Show Suggested Answer

Suggested Answer:

Reference:
https://docs.microsoft.com/en-us/microsoftteams/what-are-phone-system-auto-attendants https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

by dfrye at April 20, 2020, 11:46 a.m.

Comments

Submit Cancel

hteams

Highly Voted 3 years, 1 month ago

Auto attendant has time of day check. Call queues don’t. So 1 AA routes option press to 2call queues.

upvoted 33 times

...

Dewe

Highly Voted 2 years, 9 months ago

Minimum number of AA would be 1 and CQ 2, the AA can be configured with prompts that have the callers use DTMF to select different destinations. External callers dial the AA DID, the menu navigation provides options to press 1 for sales or press 2 for marketing.

upvoted 17 times

...

MJ_Hammami

Most Recent 6 months, 3 weeks ago

on exam 26-Nov-2022

upvoted 5 times

...

Nokwai

10 months ago

Was on test on 22.08.2022

upvoted 5 times

...

22HM

1 year, 3 months ago

I can't read the reason for using the call queue. Can you meet the requirements with a shared line?

upvoted 1 times

...

dewer1g

2 years, 1 month ago

t is 2 Queues and 1 AA. I was thinking possibly 2 AAs but you can have the single after hours message to represent the whole company so that requires only 1 AA

upvoted 1 times

...

Ashka123

2 years, 4 months ago

Sales department Main number 123. Marketing Department main number 345 User use above number to reach out specific Team. Question ask to route call based on schedule. How call queue work in this scenario when there is no option to set schedule in call queue. I think answer will be 2 AA and 0 Call queue

upvoted 1 times

Tyffty

1 year, 7 months ago

Ya you definitely need a call queue

upvoted 1 times

...

forummj

2 years, 1 month ago

When you select an option from a AA it has to ring a number, if you don't have a call queue in place it would have to ring a single user, the question asks for you to ring ALL users at the same time. 1 AA and 2 Call Queues.

upvoted 5 times

...

kenedruc

2 years, 5 months ago

This scenario requires 2 queues and 1 auto-attendant. See the reason why: 1. The first three options listed is handled by one queue, containing an auto attendant to route the calls to the different sections, and handle time-of-day checks, which in this case is off-business hours (queues cannot do this.) 2. Another queue, the second one will handle 4th option here, since this would just route to both departments.

upvoted 4 times

kenedruc

2 years, 5 months ago

A key fact to note here is that call queues are designed to route to people or persons of particular specialty say, sales dept, or marketing dept.

upvoted 1 times

...

Khana

2 years, 6 months ago

One Auto Attendant can route calls to two different queue through Menu option. Business hrs and Non Business hours can be configured from Auto Attendant. for PSTN calls the Auto Attendant Resource account needs a Line URI. For custom Greetings we can configure it in respective Call queues. So, One Auto Attendant and Two Call Queue is enough. hope this helps. Kannan

upvoted 10 times

...

mkoprivnj

2 years, 6 months ago

Correct!

upvoted 1 times

...

HakimDZ

2 years, 8 months ago

Correct answer : 02 Queues & 1 AA

upvoted 4 times

...

YupItsMe

2 years, 9 months ago

I believe there should be two auto attendant, how would the AA know which calls comes for Sales and which one for Marketing. So I guess there should be two separate phone number associated to two AA.

upvoted 1 times

kivo

2 years, 8 months ago

You can configure more than one resource account and phone number in a single auto attendant: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

upvoted 2 times

...

forummj

2 years, 1 month ago

AA's are the systems that give you options, "Press 1 for Sales, Press 2 for Marketing" that's an AA.

upvoted 1 times

...

626health

3 years, 1 month ago

Sales and Marketing need their own queue... but the question states:- ✑ Outside of business hours, ensure that calls from PSTN users receive a custom greeting. ✑ During business hours, ensure that calls from PSTN users can be received by the sales and marketing department users Hence only 1 Auto Attendant is required.

upvoted 6 times

...

dfrye

3 years, 2 months ago

If I understood correctly, should be two auto-attendants - for sales and marketing separately: https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue

upvoted 1 times

626health

3 years, 1 month ago

Sales and Marketing each need their own queue, so 2 queues... but the question states:- ✑ Outside of business hours, ensure that calls from PSTN users receive a custom greeting. ✑ During business hours, ensure that calls from PSTN users can be received by the sales and marketing department users - in other words both departments are receiving from single source, the PSTN, hence only 1 Auto Attendant is required.

upvoted 35 times

dfrye

3 years, 1 month ago

thanks!

upvoted 3 times

...