Exam MS-700 topic 2 question 37 discussion

Correct answer is B. Key words are "Call Quality Metrics". Specialist can see report about the problem but cannot see the METRICS. Here are screenshots https://4sysops.com/archives/managing-microsoft-teams-with-role-based-admin-groups/

Using the principle of least privilege the answer should be C I think https://docs.microsoft.com/en-us/microsoftteams/using-admin-roles

Specialist can see only one User.

Least Privilege, Specialist is ok but with more minimal features added. Both can see the report metrics this question appears a lot of time i see.

Reference - https://learn.microsoft.com/en-us/microsoftteams/using-admin-roles

Support Specialist can access only if he type the name of the user, I think here is Engineer

Teams Communications Support Engineer: Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality. Teams Communications Support Specialist :Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD).

Engineer for All users, whereby C Specialist for specific users

To ensure the principle of least privilege, you should assign the role of "Teams Communications Support Specialist" to Admin5. This role allows Admin5 to review the call quality metrics of all users in the company, while still maintaining a restricted set of permissions. This role strikes a balance between granting the necessary access for troubleshooting and maintaining security by limiting administrative privileges.

To ensure the principle of least privilege, you should assign the role of "Teams Communications Support Specialist" to Admin5. This role allows Admin5 to review the call quality metrics of all users in the company, while still maintaining a restricted set of permissions. This role strikes a balance between granting the necessary access for troubleshooting and maintaining security by limiting administrative privileges.

I think should be B : Teams Communications Support Engineer:"Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality."

C is correct. The role you should assign to Admin5 is that of Teams Communications Support Specialist. This will allow him to review call quality metrics for all users, without granting him access to other administrative settings or functions. This follows the principle of least privilege, which states that users should have only the permissions necessary to perform their specific tasks.

Although we want least privilege which would be C, The call quality issue is not reported by all so we would need to investigate at a user level. Support Engineer allows for that detail, so I would say B.

B is the correct answer. https://learn.microsoft.com/en-us/microsoftteams/using-admin-roles#:~:text=There%20are%20four%20Teams%20admin,and%20Teams%20communications%20support%20engineer. Keyword is "all users" which cannot be don by "Teams Specialist" since it can only view per user

Tricky question ….. Support engineer >> “ Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD) down to the users who are impacted by poor call quality” Support Specialist >> “ Access, monitor, and troubleshoot tenant's call quality and reliability using data exposed in Call Quality Dashboard (CQD).” So when the question says “…can review the CQD of all users at the company” would it be referred to particular users (B - Engineer) or in general (C - Specialist)? Sorry to answer with a question !!!!

B Troubleshoot communications issues within Teams by using advanced tools. Teams Communications Support Engineer

The answer is B. Specialist can see only one by one users while the Engineer can see all. But with regards to the least principle. The Teams Communication Support Engineer has least privilege than Teams Administrator. So the answer is B.