Exam MB-330 topic 4 question 10 discussion

1. Create a return of type physical return 2. Set the delivery address to the company warehouse in the return order 3. Set the delivery date according to the company policy Notes: 1. Return and replacement, thus physical return 2.Delivery address - By default, the organization’s address is used. If a specific warehouse is selected on the header, the delivery address is changed to the delivery address of the warehouse. 3: Deadline - The default value is calculated as the current date plus the period of validity. The period of validity is set on the Accounts receivable parameters page. https://docs.microsoft.com/en-us/dynamics365/supply-chain/warehousing/sales-returns

In case of return order, usually there is physical return of the item unless you select the disposition code of "Credit Only" in which case company decides not to take physical item back form customer but credit the customer. As per quetion, customer needs replacement of item, therefore it is a physical return scenario. In answers, "of type physical return" is trying to imply that its a physical return order, its not saying user necessarily press any buttons of type "physical return" which of course not there in D365, and also trying to imply that disposition code will be selected which inlvolves physical return, i.e. it must not be "credit only" , otherwise no physical item will be return and nor replacement is possible.

B. Set the deadline date according to the company policy E. Create a return of type Physical Return G. Set the delivery address to the company warehouse in the return order

-> E. Why: Initiates the return process by requiring the defective product to be returned, aligning with a replacement scenario. -> G. Why: Specifies where the defective item is shipped, ensuring it’s received for inspection or replacement processing. -> B. Why: Establishes the timeframe for the customer to return the item, adhering to company rules and enabling timely processing. Why not credit only? "Credit Only" doesn’t involve a physical return, contradicting the need for a replacement.

Correct!

Microsoft also explains physical order process and credit only process seperately. Here is the link https://docs.microsoft.com/en-us/dynamics365/supply-chain/warehousing/sales-returns

Certainly not right! Deadline dates refer to RMA's and you don't need to do one in this case because you have already received the inventory back. I'd suggest that you Create a Return type of Credit Only, Set the delivery address to the Company warehouse and process the Credit note.

what's the meaning about return of type "Physical Return"? In 365 you can create only a returned order and the disposition code (that you have to insert during the receipt o before if you recognize only credit) allows to determine the type of return. But you can't create a return of type "Physical Return".

Correct!