Exam MB-200 topic 10 question 21 discussion

Email and Mail Merge https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/admin/work-with-templates

Article templates help you create new articles for your organization's knowledge base library. You can use mail merge templates with Office Word to create customer-ready letters, faxes, e-mail messages, and quotes. Answer is A and E

So we have to figure out what templates use Word as this is the requierement. A. Email NOPES (emailtemplate) B. Article NOPES. But it does say that you can create a template with boilerplate text. And if the definition in link is correct.. i would select this as the second option because none of the others makes sense. https://www.investopedia.com/terms/b/boilerplate.asp C: Global NOPES (this is an emailtemplate type, used for a custom entities) D: Page NOPES (HTML) E: Mail Merge YES (word template)

I think the answer is DE the key word here is " all internal Microsoft Word documents" As duchan mentioned, email, article don't use word templates.. i don't think Global by itself is a type of templates, global email is a type and that one doesn't do word templates either. So remaining answers are mail merge which does do word template. And page (html) not too sure but maybe you can start from word then change it to html somehow

if you go to settings-templates there is email templates, mail merge templates and articles templates exist. but under article it says only for knowledge base so answer should be email and email merge.

You've got Email templates and Article templates. So the answer is A, B.

email and page

email is not using word templates article is not using work teplates global - ? - this option is remaining page - html? mail merge - is word template. for me E - mail merge for sure then I would say C - global

All options are used as templates. Can anyone please suggest the correct answer with valid reasons

The Answer seems to be correct because Marketing > Marketing templates > Journey templates Marketing > Marketing templates > Email templates Marketing > Marketing templates > Page templates Marketing > Marketing templates > Form templates rest options are not tempelate source -- https://docs.microsoft.com/en-us/dynamics365/marketing/create-templates