Exam MS-700 topic 4 question 8 discussion

A and D. Auto attendant and call queue require a resource account to be associated in order to assign the phone number. https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue 'You don't directly associate a phone number to a call queue, instead the phone number is associated to a resource account. A call queue can be dialed directly or accessed by a selection on an auto attendant.' Menu is only available for auto attendant, so therefore call queue does not have a menu option. https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant

A&D - There is no requirement for an AutoAttendant. No menu specified. A User calling a Toll Number (i.E. from PSTN) means a licensed Ressource Account is required that carries the phone Number and which is associated to a Call Queue. The CQ has the features required (Greeting and music on Hold, no menu)

Resource account option is correct. But the bypass menu options is what is throwing me off. That’s pointing towards an auto attendant with an operator (help desk) configured. I do agree that help desk should be setup as a call queue, but what menu options are there in a call queue? There is no press 1 for this, press 2 for that. So although I would set up the solution the same way, when asking for a menu, I think the answer should be resource account and auto attendant.

Was on test on 22.08.2022

A resource account is not a resource in itself...they ask for resources here...so I think it should be CQ and AA..

On Test 18.01.22

Call queues are waiting areas for callers. For situations where callers need to reach someone with a particular specialty - such as sales or service - rather than a specific person, you can use call queues to connect callers to the group of agents who can assist them. https://docs.microsoft.com/en-us/microsoftteams/plan-auto-attendant-call-queue

A and D.

I think C and D. you need an Auto Attendant who is dependent on a resource account. There is no mention that the Queue is in the MS phone system. It could be an external call Q hosted on another phone system in another company.

Auto Attendant has Menu options, Call queue doesnt have it. since question is to bypass Menu options, Call queue and resource account (A&D)

A & D si correct

It is A & D You need the Call queue (A) and this queue has to following pre-requisites: To configure auto attendants and call queues, you need the following resources: A resource account for each auto attendant and each call queue -->D A free Phone System - Virtual User license for each resource account At least one Microsoft service number, direct routing number, or a hybrid number for each resource account that you want to be directly dialable The service number may be a toll or toll-free number

"Must bypass menu options": I think it means there is an existing auto attendant menu, and when a call is made to the helpdesk, it does not go to the menu, it goes to the helpdesk call queue. So, you don't need a new auto attendant, just a call queue with resource account.

the questions states which 2 resources u should create not what should u do ..then the corrected answer should be A,C

AC B: Call park is to put the call on hold. D: Resource account is for meeting rooms etc. E: Calling policy control what the user can or cannot do during a call. Auto attendants let people call your organization and navigate a menu system to speak to the right department, call queue, person, or an operator. https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-auto-attendant Cloud call queues can provide: • A greeting message. • Music while people are waiting on hold. • Redirecting calls to call agents in mail-enabled distribution lists and security groups. • Setting different parameters such as queue maximum size, timeout, and call handling options. • Shared voicemail for callers to leave a message for an organization. https://docs.microsoft.com/en-us/microsoftteams/create-a-phone-system-call-queue https://docs.microsoft.com/en-us/microsoftteams/teams-calling-policy