Exam MB-200 topic 3 question 6 discussion

Actual exam question from Microsoft's MB-200

Question #: 6
Topic #: 3

DRAG DROP -
You are a Dynamics 365 for Customer Service system administrator.
A user creates a duplicate account record with an updated email address.
You need to remove the duplicate record and update the primary record with the new email address.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:

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Suggested Answer: Explanation
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/basics/merge-duplicate-records-accounts-contacts-leads

by Ani at July 7, 2019, 10:03 a.m.

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FahadShaikh

Highly Voted 5 years, 6 months ago

In Exam question. 1. Select both account records 2. Select Merge 3. Select the record which is designated as the master record 4. From the merge record dialog, select the email field from the duplicate record. Don't believe me, no worries, go check below ;-) https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/merge-duplicate-records-accounts-contacts-leads

upvoted 51 times

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rsousa

Highly Voted 5 years, 8 months ago

1. select both accounts 2. select merge 3. select master record 4. select fields

upvoted 36 times

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RaviAjugiya

Most Recent 4 years, 10 months ago

If you don't 'Select both account records', you will not see 'Merge' button. after that you see Merge button, when you click on it you have option to 'Select the record which is designated as master record'. It is there you can select email field from duplicate record. So the sequence should be 1. Select both account records 3. Select Merge 2. Select the record which is designated as master record. 7. From the merge record dialog, select the email field from the duplicate record.

upvoted 5 times

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AmosLin

4 years, 11 months ago

1.select both account records 2.select Merge 3. select the record which is designated as the master record 4. from the merge record dialog, select the email field from the duplicate record.

upvoted 2 times

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ExamDoug

4 years, 12 months ago

The correct order of the actions are: 1. Select both account records 2. Select Merge 3. Select the record which is designated as the master record 4. From the merge record dialog, select the email field from the duplicate record. (link is to CRM but it is still the samen in D365) https://www.youtube.com/watch?v=w7Do-TaFUhQ

upvoted 3 times

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daniel1102

5 years, 6 months ago

Correct Answer: In the "All Accounts" View: 1. Select both account records, 2. Select Merge, 3. Select the record which is designated as the master record, 3. From the merge record dialog select the email field from the duplicate record. I tested it on my on-premise environment.

upvoted 6 times

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KAL18

5 years, 6 months ago

Shouldn't the correct answer be this? select the record which is designated as master select merge select duplicate record from the merge dialog, select email field

upvoted 4 times

SoMuchConfusion

5 years, 5 months ago

No, you have to select both records and click the Merge button before you can choose which record is the master in the dialog which pops up after clicking Merge. You do not need to select the duplicate record. All the previous responses were correct: select both records, select Merge, pick the master, pick the email from the duplicate.

upvoted 2 times

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ned

5 years, 5 months ago

This too can be done.. However not practical for the answers sake against this question.. on the third step where you have to find duplicate record, the account lookup field on the merge record form will not provide you email address field. You will have to select similar records to ascertain the duplicate one..

upvoted 1 times

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